RESUME

PROFESSIONAL EXPERIENCE

Senior User Experience Designer, CVS Health                                                        

Remote | June 2024 - Present

• Led the user experience design for significant features within Canopy, Oak Street Health's electronic health record (EHR) system, navigating evolving product roadmaps while maintaining a strong user-centered focus

• Designed provider profile management and scheduling systems for MinuteClinic internal operations

• Collaborated closely with product managers, UI designers, developers, and other stakeholders to define user needs and translate them into effective design solutions for Canopy, even as project priorities shifted

• Demonstrats agility and efficiency in driving design solutions through the design process, consistently producing high-quality deliverables and adapting to changing project requirements

• Contributed to continuous improvement by actively gathering and analyzing user feedback and conducting heuristic evaluations to inform design iterations for Canopy, providing valuable insights for future development

• Rapidly developed prototypes for user testing and stakeholder walkthroughs, enabling quick exploration of design concepts and facilitating informed decision-making

• Proactively identified opportunities to improve team efficiency and communication, contributing to the development and implementation of Product Requirements Document (PRD) and UX templates

• Expanded knowledge base through comprehensive training in AI principles, HIPAA regulations, strategy design, and compliance standards relevant to the healthcare industry

• Applied user-centered design principles to develop the UX for internal solutions for MinuteClinic, focusing on the distinct needs of providers, supervisors, schedulers, and patients

• Speaker in 2024 on "Designing for Safety within Healthcare" for the annual UX at CVS conference

Senior User Experience Designer, Quilted Health                                                       

Remote | Oct 2020 - June 2024

• Conceptualize and executed designs to support hundreds of healthcare providers and their patients across the United States with our EHR system

• Engaged in meticulous planning, iteration, and collaboration with stakeholders and users to create more robust and user-friendly interface for revenue cycle management within the EHR

• Designed and run low cost, high impact design learning sessions to ensure continuous improvement of our design processes and products

• Researched, developed, and communicated design guidelines and best practices to foster a culture of accessibility and inclusivity, align our products to ethical and legal imperatives, and enhance user satisfaction and engagement.

• Redesigned and helped to author nearly 200 pages of client facing materials with a keen focus on ease of understanding, accessibility, and inclusion

• Brought national attention to the company through our award winning app design

• Redesigned the patient registration flow, thereby reducing friction and leading to a 30% decrease in abandonment

Project Founder, MaMA: The Maternal Monitoring App                                             

Round Rock, Texas | Apr 2018 – July 2020

• Designed a healthcare app for providers to remotely monitor the physical and mental health of pregnant women in underserved areas of the US

• Top four finalist out of 78 entrants in a Health and Human Services sponsored Remote Pregnancy Monitoring Challenge that includes venture-backed startups and nationally recognized researchers

• Created the entire system including conversational and visual interfaces from the ground up

• Developed a design system including illustrations, color scheme, user interface components, website design, banners, and brochures

• Used peer reviewed medical research to develop logic and flow

• Developed a conversational interface called “Ramona” that served as a virtual medical assistant for women and their families during the postpartum period

• Ensured the app met accessibility standards and HIPAA compliance

• Presented and pitched the app to C-Suite executives, federal public health and public policy officials, and heads of medical professional boards

• Conducted and managed user research and implemented a variety of methodologies in usability studies with 236 participants

• Synthesized research data using statistical techniques such as exploring variance, statistical significance, and pretest/posttest comparisons

• Successfully sold the app and all of its assets to a growing and innovative maternal health company in July of 2020

Graphic Designer, Zohreh Daly Designs

Boulder, CO | Jan 2012 – Present

• Create logos and branding solutions for a variety of businesses and products

• Design business cards, brochures, banners and other printed products for personal and business customers

• Edit and create documentation forms for healthcare settings

• Craft patterns and instruction guides for sewing and quilting projects

Youth and Family Therapist, D. A. Blodgett-St. John’s                                                   

Grand Rapids, Michigan | Sept 2010 – Sept 2011

• PRN therapy and case management services for adolescent children in a residential setting

Youth and Family Therapist, D. A. Blodgett-St. John’s                                                   

Grand Rapids, Michigan | Jun 2007 – Sept 2010

• Treated some of Michigan’s most difficult cases within the state’s foster care system - this included severe abuse, neglect, and childhood trauma

• Used a variety of therapeutic techniques including CBT, narrative therapy, structural therapy, play therapy, and art therapy

• Communicated with other mental health providers, teachers, youth workers and case managers to ensure that everyone was on the same page

• Focused on the treatment of hard-to-treat Reactive Attachment Disorder (RAD), sexual reactivity, trauma, and loss

• Testified in court hearings, made recommendations for placement, and wrote detailed state mandated reports

• Maintained extensive case records with a normative score of 96% for record compliance

SOFTWARE AND SKILLS

Figma - wireframes, design systems, prototyping, slides, and make

Adobe Creative Suite- Illustrator, Photoshop, XD, Acrobat Pro, Animate, Character Builder

Invision, Sketch, POP, Dialogflow

Fourteen years experience with digital illustration

Hundreds of hours of face-to-face clinical contact experience

Three years conducting research within an academic setting including graduate coursework in research methodology

WORK ELIGIBILITY

Eligible to work in the United States with no restrictions